Privacy Policy

Who operates this site

PatioGlide LLC operates this website for PatioGlide. The site helps visitors learn about sliding door repair, check service-area information, call the business, or request scheduling help.

Information we collect

PatioGlide may collect information you submit, such as your name, phone number, email address, service address or city, ZIP code, door problem, photos, notes, appointment or preferred time, and any message you choose to send.

The website may also collect basic visit and interaction details such as pages viewed, referral source, URL parameters, device and browser information, service or market context, phone-click events, schedule-click events, and service-area interactions.

How we use information

PatioGlide uses information to answer questions, respond to repair requests, confirm service-area fit, schedule appointments when available, route details to the right service team, improve the website, measure advertising quality, protect the site, and keep business records.

Text messages

With your consent, PatioGlide may use your mobile number for one-to-one customer-service texts about your repair request, service or pricing questions, estimates, appointments, repair details, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile information and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Optional internal text alerts for the business owner

PatioGlide may send optional automated internal text alerts to the business owner about new leads received through PatioGlide's business phone lines and website appointment requests, missed calls, and customer replies. We collect and use the owner's mobile number and opt-in and consent records to manage these alerts, including subscription preferences and unsubscribe requests.

Online appointments

PatioGlide uses its private operations system to book website appointments. A successful submission sets the selected two-hour arrival window immediately, and the details you enter are saved for PatioGlide LLC and the responsible territory team to coordinate service. For Florida appointments, a local service provider will perform the work and receive payment.

Phone calls

If you call PatioGlide, the business may see call details such as the phone number, call time, voicemail, message content, and follow-up notes. These details are used to respond to the repair request and manage service availability.

Analytics

PatioGlide uses Plausible for privacy-focused website analytics. Plausible helps measure page visits, service-area page views, phone clicks, schedule clicks, FAQ opens, outbound links, downloads, and missing-page errors.

PatioGlide uses Google Analytics to measure page and session attribution. Google Analytics should not be used as the private source of record for completed jobs or repair revenue.

The website should not send names, phone numbers, email addresses, ZIP codes, exact addresses, door notes, or photos to analytics events.

Session replay

PatioGlide uses Microsoft Clarity to study visits, clicks, scrolling and page changes through behavior reports, heatmaps and session recordings. We use this information to improve the website and our advertising.

Clarity can use first-party and third-party cookies and similar technologies to understand website activity. Public page content and booking-form structure can appear in recordings; Clarity masks values entered in input fields and dropdowns. Our private Operations dashboard is excluded.

Microsoft also processes this usage data under its own privacy terms. Read the Microsoft Privacy Statement for information about its use and protection of data.

You can stop Clarity session replay in this browser using the control below. Clearing browser storage removes the saved opt-out choice.

Opt out of Microsoft Clarity session replay

Cookies and browser storage

PatioGlide may use cookies, local storage, session storage, or similar browser storage to remember private attribution, session, and lead identifiers in first-party browser storage and support Microsoft Clarity measurement and remember your session-replay opt-out choice. You can block or clear cookies and storage in your browser, but some measurement, call-routing, or follow-up features may not work the same way afterward.

Advertising attribution

PatioGlide uses a private first-party advertising attribution system to understand which visits, ads, pages, and calls lead to repair requests. The system can store landing source, UTM values, ad click IDs, page context, selected phone display, schedule-page views, and generated private visitor or session identifiers.

This attribution data is used for business measurement and lead quality review. It is not meant to publish visitor profiles or sell visitor information as a data product.

Service-area map and location

PatioGlide's dynamic service-area map uses configured market centers, service radius settings, and map tiles to explain where service is usually available. The map stays centered on the configured service area and does not request browser GPS. Final service availability still depends on the actual address, schedule, parts, and technician availability.

Sharing information

PatioGlide may share request details with service technicians, scheduling providers, call providers, analytics providers, hosting providers, professional advisers, or other service providers only as needed to operate the website and respond to requests. We do not sell personal information as a general data product.

We may also share information if required by law, to protect rights and safety, or as part of a business transfer.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Retention and security

PatioGlide keeps information only as long as reasonably needed for repair-request follow-up, business records, reporting, security, and legal duties. The site and connected providers should use reasonable safeguards, but no website or storage system can be guaranteed completely secure.

Privacy requests

You can ask questions or make a privacy request by contacting PatioGlide at hello@patioglide.com. You can also use browser settings to block or clear cookies and storage, though some site features may not work the same way afterward.

State privacy rights

Depending on where you live and which privacy laws apply to the business, you may have rights to request access, correction, deletion, portability, or opt-out choices for certain personal information. We will handle valid requests as required by applicable law.

Children

This website is for home-service and property-service requests. It is not meant for children under 13, and PatioGlide does not knowingly collect information from children under 13.

Changes

PatioGlide may update this policy as the website, service area, providers, or tracking setup changes. The updated date above shows when this policy was last changed.